Back

EXPERIENCED WAITSTAFF/ FRONT OF HOUSE

$26.00 - $32.00 hourly
Full time Hospitality - Front of House

Job Description

Sherwood is Queenstown's only Two Hat Restaurant with a focus on sustainability, seasonality & exceptional hospitality. We grow our own organic veges on site in the NZ's most scenic gardens and our menu changes regularly to showcase the seasonal produce. We celebrate natural wine & locally produced beverages- we are a truely unique hospitality offering with a purpose and a soul.

We are looking for experienced Front of House staff to join our talented team.

This is a full time role, minimum 30 hours per week, maximum 50 hours. Pay rate between $26.00-$30.00 per hour across a 7 day roster depending on experience.

Your location of work would be 554 Frankton Road Queenstown.

Position Overview:

The Food & Beverage Attendant plays a crucial role in ensuring our guests receive top-notch service and have a memorable experience. You will be responsible for taking orders, serving food and beverages, and maintaining a welcoming atmosphere whether it is at the bar, in the restaurant and/or events.

Key Accountabilities

  • Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide them with menus.

  • Take Orders: Knowledgeably describe menu items, answer questions, and take orders accurately, noting any special requests or dietary restrictions.

  • Serve Food and Beverages: Deliver food and drinks promptly and ensure they are presented according to standard.

  • Check on Guests: Regularly check in with diners to ensure they have everything they need and address any concerns.

  • Maintain Cleanliness: Keep the area clean and well-organised, including clearing tables, resetting, and restocking.

  • Collaborate with Kitchen Team: Communicate orders to the kitchen and ensure that food is prepared correctly and delivered promptly.

  • Handle Payments: Present bills to guests, process payments accurately.

  • Upsell and Promote: Suggest additional menu items, specials, or beverages to enhance the guests’

    experience.

  • Handle Guest Requests: Address special requests and accommodate guests' needs to the best of your ability.

  • Safety and Hygiene: Follow safety and hygiene protocols, including proper handling of food and beverages, as well as maintaining a clean and safe work environment. Adhere to health and safety regulations.

  • Flexibility in work schedule, including evenings, weekends, and holidays.

Skills & Experience
These are the desired skills and experience for this role:

  • Previous experience in a similar role.

  • Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).

  • Must be able to stand for extended periods and lift heavy items.

    Behavioural Capabilities

  • Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.

  • Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.

Communication:

Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.

Dependability:

Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.

Resilience:
Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.

RF Corval / Sherwood
About RF Corval / Sherwood

78 Room Eco-Hotel & Two Hat restaurant located in Queenstown with a focus on sustainability & genuine hospitality.

Apply Now