Duty Manager/ F&B Supervisor

Key Accountabilities

• Team Leadership:
  o Supervise, train, and motivate front-of-house staff to provide exceptional service.
  o Schedule and coordinate staff shifts to ensure adequate coverage during peak hours. o Conduct regular staff meetings to communicate updates and foster teamwork.
• Guest Satisfaction:
  o Greet and interact with guests to ensure a positive dining experience.
  o Address guest inquiries, feedback, and concerns promptly and professionally.
  o Monitor service quality and staff performance to maintain high guest satisfaction levels.
• Operational Excellence:
  o Assist in the daily opening and closing procedures of the venue.
  o Ensure adherence to food safety and hygiene standards.
  o Oversee the seating of guests and the allocation of tables efficiently.
• Financial Management:
  o Assist in controlling operational costs and monitoring inventory levels.
  o Collaborate with the management team to achieve revenue and profitability targets. o Handle cash and payments accurately and in compliance with venue policies.
• Quality Control:
  o Monitor the presentation and quality of food and beverages served.
  o Ensure compliance with established recipes and portion sizes.
  o Report any issues with equipment or facilities to the maintenance team.
• Compliance and Safety:
  Ensure compliance with all health and safety regulations. o Assist in staff training on safety protocols.
  Address and report any safety concerns promptly.

Flexibility in work schedule, including evenings, weekends, and holidays.

Skills & Experience
These are the desired skills and experience for this role:

• Proven experience as a restaurant supervisor or in a similar supervisory role.

• License Controller Qualification or General Manager certificate would be favorable.

• Proven understanding of food and beverage service standards.

• Basic understanding of restaurant financials and cost control.

  Behavioural Capabilities

• Deciding: Makes prompt decisions, even when they involve risk; makes tough decisions, even when they involve tough choices; makes well-informed and considered decisions; takes responsibility for results.

• Leadership: Leads groups and delegates work based on skills and potential; empowers others and motivates high performance; sets clear expectations and standards for performance; monitors work and coaches others to develop their full potential.

• Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.

• Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.

• Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.

• Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.

• Critical Thinking: Gains an understanding of the situation or problem; evaluates, integrates, and categorises information to identify issues, patterns, trends, and relationships; challenges assumptions and draws informed conclusions that enable effective approaches and solutions.