Housekeeping Supervisor

Position Overview:
The Housekeeping Supervisor plays a pivotal role in maintaining the cleanliness, order, and overall guest satisfaction
of the hotel. This position is responsible for supervising and leading the housekeeping team to ensure that all guest
rooms and public areas meet or exceed the hotel's standards of cleanliness and presentation.

Key Accountabilities
 Supervision and Leadership:
 Quality Assurance:
 Inventory Management:
 Guest Satisfaction:
 Safety and Compliance:
 Reporting and Documentation:
 Ability to work a flexible schedule, including weekends and holidays.

Skills & Experience
These are the desired skills and experience for this role:
 Proven experience as a Housekeeping Supervisor or similar role in the hospitality industry.
 Proficiency in hotel management software is a plus.

Behavioural Capabilities
 Deciding:
Makes prompt decisions, even when they involve risk; makes tough decisions, even when they involve
tough choices; makes well-informed and considered decisions; takes responsibility for results.

 Leadership:
Leads groups and delegates work based on skills and potential; empowers others and motivates high
performance; sets clear expectations and standards for performance; monitors work and coaches others to develop their full potential.

 Communication:
Understands spoken and written information; speaks and writes clearly and understandably;
presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.

 Delivering Results:
Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.

 Dependability:
Focuses on understanding and addressing customer needs; sets ambitious standards for work
quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization.

 Resilience:
Works productively under pressure; maintains a positive outlook; controls emotions; handles failure
or criticism well and learns from it.

 Critical Thinking:
Gains an understanding of the situation or problem; evaluates, integrates, and categorises
information to identify issues, patterns, trends, and relationships; challenges assumptions and draws informed conclusions that enable effective approaches and solutions