Operations Agent

Position Overview:

To provide overall support to all operational elements of the Hotel. You will be required to work across the various departments within the hotel as directed by the General Manager or relevant Head of Department.

The following are your specific areas of responsibility attached to this position. You will be required to work outside these areas as directed by the General Manager. The role is based on a 7-day rotating roster and will require weekend, public holiday and split shift work.

Key Accountabilities

Reception

·       Maximize the guest/client experience and professionally handle any complaints.

·       Process daily guest transactions and accounts accurately and efficiently

·       Anticipate and attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Supervisor or Duty Manager.

·       Provide Barista service when required

·       Ensure that special requirements of groups and FIT travellers are actioned in a timely manner.

·       Ensure that all activities or items purchased on behalf of guests are billed/recharged accordingly.

Housekeeping

·       Collects dirty linen and rubbish bags from floors and then place these in the correct area in preparation of laundry pickup.

·       Service and clean public areas in accordance to Standard Operating Procedures within the allocated time.

·       Service and clean guest rooms in accordance to Standard Operating Procedures within the allocated time.

Night Audit

·       Complete the night audit report thoroughly and accurately, ensuring the necessary documentation exists to support all accounting functions in the hotel.

·       Balance all revenue totals of cash and credits against revenue report.

·       Provide feedback and practical suggestions on how to decrease mistakes and increase productivity to ultimately achieve overall better results.

·       Liaising with accounts to ensure that the necessary information is being reviewed and recorded on a daily basis.

·       Have full working knowledge of the hotel’s computer/IT systems.