Night Concierge

Title: Night Concierge
Reports to: Front Office Manager and or Night Manager

Position Overview: The Night Concierge is the first point of welcome for guests as they arrive at the hotel. The Night Concierge team manages guest luggage, transport and parking as well as creating personalized experiences for hotel guests.

Key Accountabilities 

• Take direction from Front Office Manager/Night Manager as well as maintaining a proactive approach.
• Welcoming guests and maintain an up-to-date and accurate Hotel greeting board.
• Converse with and acknowledge guests in a professional manner as they move through public areas.
• Provide luggage service to all guests, ensuring that all luggage and heavy lifting is done so in accordance with WHS safe lifting procedures.
• Assist guests with parking service if required. Communicate effectively the process to the guest, ensure parking policies and procedures are strictly followed.
• Monitor the hotel’s car park and take the necessary steps to correct any security or cleanliness deficiency.
• Provide in room dining service when required.
• Anticipate and attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Night Manager.
• Providing information, recommending and booking activities in the area, alternative dining options, transportation.
• Stay up to date with area information and activities and ensure to communicate pertinent area information to the team.
• Liaise with front desk staff to ensure that the special requirements of groups and FIT travellers are dealt with and actioned in a timely manner.
• Identify and manage VIP guests.
• Ensure that all activities or items purchased on behalf of guests are billed/recharged accordingly.
• Operate the shuttle service safely and in accordance with EVT policy.
• Be fully conversant with the hotel facilities, services and rates in order to promote hotel facilities and answer any queries from guests.
• Ensure that the hotel public areas and particularly front entrance remain clean and tidy.
• Follow and complete all checklists/tasks efficiently and report any difficulties immediately to the Night Manager.
• Promote EVT Stays and assist guests enrolling into the program.
• Promote EVT properties to guests wherever possible.
• Be a brand ambassador for the hotel as well as for EVT
• Follow the hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.
• Arrange and execute mail and deliveries when required.
• Give assistance and support to other departments and/or colleagues when needed.
• Attend and participate in all scheduled meetings, training and development programmes.
• Assist in the setup and execution of conference and events

Key Requirements

• Must have a Full NZ Driving License
• Must be a regular driver and confident operating a 12 seater minivan.
• Minimum 1 year hotel experience 
• First Aid Certificate
• Managers Certificate (Liquor Licensing)
• Emergency response training

Behavioural Capabilities

• Guest focused, providing efficient, friendly and professional service to all guests.
• Take initiative to ensure that interactions with our guests and colleagues are positive and productive.
• Work together with trust and treat all guests and colleagues from all cultural groups with respect.

This is a full-time position with minimum guaranteed hours of 30 per week.

Wage Range $31-32/hour