About the Role:
We are seeking a highly organised and proactive Administrative Support Officer to support the day-to-day operations of our franchise business. This role involves coordinating administrative functions, managing communications, and supporting business operations across multiple service areas.
Full-Time | Minimum 30 hours per week | Monday to Friday, 9:00am–5:00pm
Key Responsibilities:
- Coordinate communication between customers, suppliers, and head office to ensure information is accurate and timely
- Manage staff rosters and customer booking systems to support efficient scheduling and service delivery
- Assist with financial administration tasks including invoicing, basic reconciliations, and maintaining accurate records
- Maintain and update document management systems, ensuring records are organised, compliant, and easy to access
- Support the planning and delivery of marketing activities such as trade shows, home shows, and promotional events
- Provide administrative support to management including diary management, meeting coordination, and report preparation
- Assist with day-to-day digital marketing tasks including social media updates and basic performance tracking
- Help identify and resolve operational or system issues and contribute to improving internal processes
Skills and Experience:
- Bachelor’s degree in any field (preferred)
- 2–3 years’ experience in an administrative, coordination, customer service, or operations support role
- Strong organisational and time management skills, with the ability to prioritise and meet deadlines
- Excellent written and verbal communication skills, with a professional approach
- Able to multitask, adapt quickly, and work independently when needed
- Comfortable handling a high volume of tasks, enquiries, or customer interactions in a fast-paced environment
- Experience with systems such as Jobber, Xero, Microsoft Office, and Canva is highly regarded
- High attention to detail and ability to maintain accuracy under pressure