Frontline & Operations Team Manager

Skytrek provides tandem hang gliding and paragliding flights from both Coronet Peak & Treble Cone.  We are looking for a team player to manage the day-to-day running of our operations alongside our GM.  The job is based primarily at our SkyTrek desk in Queenstown, inside the Ziptrek Ecotours shop but also includes some driving of our courtesy shuttles.  We offer flexible days with three days in the office and two days driving.  

Primary duties include:

• Managing the day-to-day operations 
  
  
• Product training with agents.
  
  
• Arranging and keeping track of agent famils.
  
  
• Keeping the online booking system up-to-date.
  
  
• Managing product availability based on a roster.
  
  
• Communicating with agents and staff on operational status.
  
  
• Providing Ground Crew / shuttle services when required.
  
  
• Answering & taking bookings via the 0800 SKYTREK number and communicating these bookings to all operational staff.
  
  
• Answering email enquires from customers directly or via agencies
  
  
• Taking payments and processing refunds via mobile eftpos or online.
  
  
• Advising and directing staff through the company group chat
  
  
• Checking customers in at the Skytrek desk in a prompt and professional manner
  
  
• Reconcilation of day takings against the booking system to confirm all payments/vouchers are accounted for.
  
  
• Organising company vehicles for servicing, COF’s, RUC and registration including taking vehicles to be serviced or organising such as due dates fall due.
  
  
• Sending out operational status emails to agents
  
  
• Work with the business development manager / general manager to grow the business.

The successful applicant must have the following skills:

• The right to work in New Zealand
  
  
• A full drivers license and be a confident driver
  
  
• Excellent oral and written communication skills
  
  
• Motivated, friendly and good at multi-tasking under pressure
  
  
• Be able to think on there feet
  
  
• Be organised and able to work autonomously.
  
  
• Have experience with MS Office products, Outlook, Word, Google products and online agent booking systems / portals
  
  
• Having worked in a similar role as frontline staff and has an understanding of agent commissions and vouchering would be advantageous.

Please send a cover letter and CV to info@skytrek.co.nz if this sounds like you and you meet the criteria above.